Mobile Phone Repair Technician – Training Provided

• Excellent concentration

The Big Phone Store – Wolverhampton

£12.71–£16.35 per hour depending on ability and experience

Approx. £26,437–£34,000 per year based on 40 paid hours per week

Experienced candidates, we will beat your current salary (proof must be provided)

Full-Time | Permanent | On-Site

Monday–Friday | 8:00am–5:00pm or 9:00am–6:00pm

The Role at a Glance

Join our workshop team repairing mobile phones, tablets and smartwatches, with occasional laptops and games consoles.

Previous phone-repair experience is not essential . We can teach someone how to carry out a repair. What we\'re looking for is much harder to teach: steady hands, patience, concentration, attention to detail, confidence using tools, reliability and pride in doing a job properly.

You\'ll learn our repair methods and work predominantly on Apple, Samsung and Google devices, carrying out repairs such as screens, batteries, cameras, speakers and charging components.

Experienced technicians are equally welcome, but you\'ll need to be willing to learn and follow our processes and standards.

Quality comes first. We repair devices properly, follow the correct process and don\'t take shortcuts.

This Role Is Open To Everyone

Mobile-phone repair can sometimes be perceived as a male-dominated job, but that hasn't been our experience.

Some of our strongest technicians have been women, and our current Workshop Manager is a woman who joined the business from a hospitality background and progressed through the workshop based on her ability and performance.

The Big Phone Store is an equal opportunities employer. We recruit based on ability, attitude and suitability for the role.

You Don't Need To Already Be a Phone Technician

Some of the best technicians we\'ve employed didn't originally come to us as mobile phone technicians.

Technical repair skills can be taught. What matters first is your natural aptitude for the work.

We\'re Interested In People With

• Good manual dexterity and steady hands
• Strong hand-eye coordination
• Excellent concentration
• Patience and attention to detail
• Confidence using tools
• Reliability, consistency and accountability
• The ability to follow instructions accurately
• The ability to remain calm when something is difficult
• Pride in doing work properly

You could already repair phones professionally. You might repair your own electronics or enjoy building PCs, working on cars or bikes, model-making, watches, electronics, engineering or other practical work requiring accuracy and dexterity.

Or you may never have repaired anything professionally before but naturally be very good with your hands.

We\'re interested in ability, not simply what\'s written on your CV.

What You\'ll Be Repairing

Most work involves mobile phones, tablets and smartwatches, with occasional laptops, games consoles and other consumer technology.

Typical Repairs Include

• Screen and battery replacement
• Camera and speaker replacement
• Charging-port repairs
• Housing and component replacement
• Small component repairs
• Basic soldering where appropriate
• Device disassembly and reassembly

Advanced motherboard work, reballing and complex microsoldering are not the main purpose of this role. Basic soldering experience is useful but isn\'t essential.

What The Job Looks Like

This is a hands-on workshop role.

Depending on ability and workload, you may spend periods carrying out one type of repair across multiple devices. As your ability develops, the variety and complexity of your work can increase.

You may be given a specific repair to complete or, depending on experience, assist with diagnosing faults. You may also carry out device testing and quality checks.

Quality First, Then Speed

Both quality and productivity matter, but quality comes first.

Once you\'ve learned a repair properly, we\'ll expect you to become quicker and more efficient.

Performance is measured

including repair quality, productivity, consistency and avoidable rework.

We don\'t want someone who rushes and creates problems for somebody else to fix. Once you\'re competent, however, we expect you to work at an appropriate commercial pace.

Good repair. Right first time. At an efficient pace.

We Follow Our Processes

Previous experience is valuable, but you must be prepared to adapt.

You may have learned a different way to remove a screen, fit a battery or dismantle a device. Here, you\'ll be shown our process and the standard we expect.

We don\'t take unnecessary shortcuts. Experienced technicians must still be willing to learn.

Dexterity, Concentration and Patience Matter

Mobile-device repair involves small screws, connectors, flex cables, adhesives, delicate components, specialist tools and valuable devices.

You need to be comfortable carrying out detailed and sometimes repetitive work while maintaining the same level of care.

You should be confident using tools without becoming careless, know when to stop rather than force something and ask when genuinely unsure.

We need people who can stay calm and continue working carefully when a repair becomes difficult.

Honesty and Accountability

Mistakes can happen, particularly when you\'re learning.

If you accidentally damage something, we expect you to tell us. We can deal with an honest mistake. We don\'t want someone hiding what happened, blaming somebody else or hoping nobody notices.

Tell us. Understand what happened. Learn from it. Move on.

Training and Development

We\'ll show you our methods, processes and standards.

Someone with no experience may begin with straightforward tasks before progressing to more complex repairs.

Development depends on your quality, dexterity, reliability, productivity, technical understanding, consistency and judgement.

Progression Opportunities Can Include

• Senior Technician
• Team Leader
• Workshop Supervisor
• Workshop Manager

Further specialist technical opportunities may also become available.

Progression is earned through performance.

English and Communication

This role requires an excellent standard of spoken and written English.

You\'ll need to understand repair instructions, technical terminology, safety information, job notes and device information.

You\'ll also need to communicate clearly, record information accurately, ask questions when needed and understand and apply feedback.

No Formal Qualifications Required

You don\'t need a university degree, mobile-phone repair qualification, electronics qualification or previous employment as a technician.

Previous repair experience can help and may mean you start at a higher level of pay, but it isn\'t essential.

We\'re much more interested in your natural ability and personal qualities.

Pay

£12.71–£16.35 per hour – approximately £26,437–£34,000 per year based on 40 paid hours per week.

Someone with no previous repair experience should expect to begin towards the lower end while learning and demonstrating the ability.

Someone who can demonstrate strong repair skills, productivity and quality can start higher.

For an exceptional experienced technician, remuneration may be negotiable.

Working Arrangements & Benefits

• Full-time, permanent
• Monday–Friday
• 40 paid hours per week
• 8:00am–5:00pm or 9:00am–6:00pm
• Fully on-site in Wolverhampton
• Workshop-based
• Free on-site parking
• Company pension
• Staff discounts
• Career progression opportunities

Our Practical Recruitment Assessment

We\'re not going to decide whether you can become a good technician simply by reading your CV.

Shortlisted candidates will complete a practical assessment.

You may be shown a repair or disassembly process, given an old training device and appropriate tools, and asked to dismantle and rebuild it.

We\'re not expecting someone without experience to perform like an experienced technician. We\'ll look at:

• Manual dexterity and concentration
• Care when handling the device
• Ability to follow instructions
• Organisation of components and screws
• Confidence using tools
• Patience and attention to detail
• How you respond when something goes wrong
• Quality of the finished result

We\'ll also look at your attitude and genuine interest in the role.

You may have never repaired a phone professionally and perform extremely well. You may have years of experience and still need to demonstrate that you can work carefully and follow our methods.

That\'s why we test ability rather than relying solely on experience.

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