Customer Service Advisor

A brand-new opportunity for a customer care professional!

Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients.

- Mon Fri, 9am 5pm (37.5 hours per week).

- Excellent benefits to include 25 days' holiday + bank holidays and Blue Light discount card.

- Easily accessible city centre location.

A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre and provide the highest standards of service to patients and healthcare professionals.

Key Responsibilities will include -

• The customer service advisor role involves working as part of a small, friendly team. You will handle customer enquiries and orders by phone, email, and in person, building rapport with both new and regular customers and efficiently supporting community-based nurses.
• Regular liaison with healthcare professionals regarding patient records and orders.
• Accurately input and process orders, paying close attention to product codes and quantities.
• Update patient files and databases, always maintaining patient confidentiality.
• Booking of appointments and delivery dates on behalf of patients and nurses.
• Handling queries through to a satisfactory conclusion.
• Ensure sufficient (lightweight) stock levels are maintained within the branch.

Skills & Experience Required -

• You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
• You will demonstrate excellent communication skills, both verbal and written.
• You will take pride in building effective working relationships with your team and providing the very best customer care.
• You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities. A can-do attitude and a well-organised, tidy, and methodical approach to work are essential.
• You will demonstrate efficient administration skills and follow strict operational guidelines.
• Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail are essential.
• Healthcare sector experience would be an advantage, although not essential.

Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.

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