Quality, Information, Safety and Governance (QISG) Co-ordinator

closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.

What youll focus on

• Coordinating QISG meetings, agendas, actions and documentation
• Maintaining accurate records including risk registers, complaints logs and governance trackers
• Supporting incident, complaints and information request processes (including DSARs and RFIs)
• Producing reports and extracting data from governance systems (e.g. Ulysses)
• Supporting audits, inspections and quality assurance activity
• Maintainingshared mailboxes and ensuring timely routing of queries
• Supporting the development and dissemination of learning from incidents and complaints
• Assisting with DSPT and information governance compliance activity
• Ensuring governance documents and archives are accurate, organised and accessible

About you

Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy. This role would suit someone who:

• Has experience in an administrative, governance, quality or healthcaresupport role
• Isconfident using systems to manage data, reports and documentation
• Understands the importance ofconfidentiality, information governance and data protection
• Has strong organisational skills and can manage multiple deadlines
• Communicates clearly and works well with a range of stakeholders
• Is comfortable producing accurate notes, reports and maintaining records
• Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Ashford, Kent Hybrid working with a minimum of 2 days per week in the office.

Whats in it for you?

• Annual Salary of £26,000
• Opportunity to join the NHS Pension Scheme
• Additional annual leave above statutory minimum based on service
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. We

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