Property Management Team Leader

Lee Source: WhatJobs

Up to £40,000

Pear Recruitment - Property Management Team Leader

Location - Lee

Salary - Up to £40,000 + Commission

Hours - Mon - Fri 9am - 6pm

Full UK Licence and own car required for this role

Our client is seeking an accomplished Property Management professional to take the lead within a highly regarded and rapidly expanding property business in the UK.

This is a key leadership role, with responsibility for overseeing an established Property Management operation and managing a team of four Property Managers across a portfolio of around 700 fully managed properties.

You'll play a central role in enhancing operational performance, maintaining high service standards and supporting the continued development of the team.

If you're passionate about developing people, streamlining processes and delivering an outstanding experience for clients and customers, this could be an excellent opportunity to take the next step in your career.

Duties

Lead, coach and develop a team of 4 Property Managers
Conduct regular 1:1s and performance reviews
Build clear development plans and progression pathways
Create a culture of accountability, engagement and collaboration
Support recruitment, onboarding and retention initiatives
Manage performance and address underperformance constructively
Ensure service standards and KPIs are consistently achieved
Monitor workload distribution and portfolio health
Identify and implement process improvements
Host daily team meetings to align priorities and maintain momentum
Deliver regular reporting and operational updates to senior leadership
Monitor KPIs, customer satisfaction and business performance
Conduct audits and ensure consistent standards across the branch
Act as the escalation point for complaints and complex cases
Build and maintain strong client relationships
Drive service improvements and customer retention
Promote a proactive and solutions-focused approach
Contribute to business planning and long-term operational goals
Support wider PM initiatives across the group
Share insight and recommendations to improve efficiency and experience

Ideal Candidate

Be able to build an engaged and high-performing team
Deliver exceptional customer outcomes
Improve efficiency and service standards
Develop future leaders within Property Management
Contribute to the continued growth and success of the business
Excellent Leadership skills
Excellent Customer service skills
A full, valid UK driving licence and eligibility to work in the UK is essential for the role.

Confidentiality - All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client

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