Area Breakdown Co-ordinator

Area Breakdown Co-ordinator

Worcester

£14.82/hr to £19.39/hr (£28,899 to £37,823)

Our client, Yamazaki Mazak, is a leading global manufacturing company based in Worcester. This is an excellent opportunity to join a market-leading machine tool manufacturer with a long-standing industry reputation.

A position has arisen within the Service department for an office-based coordinator supporting a section of the breakdown team.

Job Description

This is a key role within the Service department, supporting customers and field-based breakdown engineers across a regional area, arranging site visits to resolve machine breakdowns.

This office-based role requires strong organisation, communication, and coordination skills. Responsibilities include scheduling engineers, discussing faults and job expectations with engineers and customers, and invoicing completed work.

The successful candidate will develop machine tool knowledge and become a key member of the Service Co-ordination team.

The Person

The ideal candidate will have a positive, proactive attitude, strong problem-solving ability, and be able to work independently or as part of a team. Flexibility is essential to meet team targets and support engineers and colleagues when required.

• Confident communicating at manager/director level
• Knowledge of machine build processes and structure
• Computer literate (Excel, Word, PowerPoint, scheduling systems)
• Experience in planning and coordinating work
• Able to manage customer and engineer expectations
• Strong telephone and communication skills
• Able to understand technical written reports

The Reward

The successful candidate will join a multi-national manufacturing company offering excellent career progression, 25 days holiday plus bank holidays, x2 salary life insurance and wellbeing programmes, an Aviva pension (5%), free uniform and parking, and a subsidised on-site restaurant. Working hours are Monday to Friday 08:15-16:30, with overtime paid at Time 1/3 for the first 2 hours, then Time 1/2, Saturday at Time 1/2 and Sunday at double time (Band 6-8).

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