Service Advisor | 36K OTE | Established Dealer

Service Advisor

Pay & Benefits

• Salary: £28,000 – £30,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (Flexible working hours available / No late nights)
• Perks:
• Generous holiday package starting at 28 days, increasing to up to 33 days per annum with service
• Extra paid day off for your Birthday + an extra paid day off for special family/celebratory events
• Access to employee discounts platform (hundreds of high-street retail, food, and lifestyle perks)
• Generous employee & family discounts on new/used vehicle purchases, parts, and servicing
• Death in Service benefit (4x annual salary) & Workplace Pension with enhanced employer contributions
• Cycle to Work scheme (salary exchange) & 24/7 Employee Assistance Programme with online GP access
• Training & Career Progression: Access to in-house Management Development Schemes and fully funded manufacturer aftersales training pathways

About Us

We are a premier, highly respected automotive group operating in the local area. Known for our modern customer-centric facilities, zero-corporate-pressure culture, and outstanding staff retention, we pride ourselves on delivering a top-tier experience. We are committed to offering a 'Better World of Work' for our colleagues — creating an environment where openness, integrity, and personal development are genuinely prioritized.

Role Overview

Seeking an energetic and customer-focused Service Advisor / Aftersales Specialist to join our busy dealership workshop team. In this pivotal role, you will be the main point of contact for incoming retail and fleet customers — managing bookings, providing regular status updates, explaining required maintenance, and ensuring every client receives seamless 5-star service.

Requirements

• Previous experience as an Automotive Service Advisor, Aftersales Advisor, or strong retail customer service background (face-to-face or phone-based).
• Excellent communication, active listening, and relationship-building skills.
• Strong organizational ability with basic computer literacy and the confidence to prioritize your workload.
• Presentable, professional, reliable, and a genuine team player who thrives in a collaborative environment.
• Full UK Driving Licence (preferred but not essential).

Location & Commute

• Base: Regional Dealership Hub (Free secure on-site parking)
• Road Links: Strategically located directly off major local trunk roads and motorway networks, offering fast, stress-free daily commutes.
• Public Transport: Excellent connections via main mainline train links alongside regular regional bus routes.
• Commutable From: Main town centers and surrounding residential areas across the county.

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