Technical Customer Advisor

Are you confident reading technical drawings, understanding engineering requirements and helping customers find the right solution?

This is a great opportunity for someone with a strong technical mindset who enjoys interpreting drawings and specifications, solving customer requirements and turning technical information into practical product solutions.

Technical Customer Advisor

Permanent

Salary is dependant on experience

Monday-Friday 8:45-5:30pm (Hybrid Working)

Kingsbury, London

Technical Customer Advisor

Job Description

• Read and interpret technical drawings, diagrams and customer specifications.
• Identify key technical information, dimensions, requirements and application details from drawings.
• Discuss technical requirements with customers and ask relevant questions to clarify their needs.
• Provide clear and practical technical advice by phone and email.
• Prepare accurate technical and commercial quotations.
• Handle customer queries and complaints professionally.

Technical Customer Advisor

Essential Experience/Skills/Qualifications

• Must have proven ability to read and interpret basic technical drawings and diagrams.
• Experience working with technical products, engineering components or technical specifications.
• Must have previous experience in technical sales, internal sales, sales order processing, technical support or customer service background
• The ability to explain technical information clearly to customers.

Technical Customer Advisor

Company Benefits

• Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
• Life Assurance (3x annual salary)
• Business travel insurance
• Option to join Private Healthcare Scheme after 3 months
• Cycle scheme, Home and Tech, Discounts on retail platforms
• Electric Car scheme (salary sacrifice)
• YuLife Employee Benefits and Wellbeing app
• Learning and development opportunities
• 25 days + BH holidays

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