Learner Engagement Officer

Are you passionate about helping people access training and take their next step towards employment?

Do you have experience engaging with learners, building relationships, and supporting people to achieve their goals?

Quack Recruitment & Training is looking for a proactive and motivated Learner Engagement Officer to join our team in Uttoxeter, supporting learners onto our fully funded training programmes and helping them stay engaged throughout their journey into employment.

Responsibilities for the Learner Engagement Officer role will be:

• Engage with prospective learners through telephone calls, emails, community outreach, and face-to-face conversations.
• Explain available training opportunities and help learners identify programmes that match their interests and career goals.
• Build and maintain relationships with Jobcentre Plus, community organisations, and referral partners to generate learner referrals.
• Support learners through initial screening, eligibility checks, and enrolment, working closely with the administration team.
• Maintain regular contact with learners before their course starts to encourage attendance and ensure they feel prepared.
• Monitor attendance and engagement throughout training, following up on absences and identifying learners who need additional support.
• Work with tutors and the wraparound team to address barriers to participation, including confidence, travel, and personal circumstances.
• Support learners to take their next steps towards interviews, employment, or further training.
• Maintain accurate records of learner contact, referrals, enrolments, and progression in line with compliance and funding requirements.
• Promote a positive and inclusive learner experience, raising safeguarding or wellbeing concerns through the appropriate channels.

Requirements for the Learner Engagement Officer role will be:

• Experience in learner engagement, recruitment, employability, community outreach, or a similar role.
• Strong communication skills and the confidence to build relationships with people from a range of backgrounds.
• A supportive and approachable manner, with the ability to motivate learners and build their confidence.
• Good organisational skills and the ability to manage enquiries, follow-ups, and competing priorities.
• Confidence using Microsoft Office, databases, or PICs systems to maintain accurate records.
• A proactive approach to meeting learner recruitment, attendance, and engagement targets.
• An understanding of barriers that can prevent people from accessing training or employment.
• Experience working within funded training or adult education is desirable but not essential.
• A commitment to safeguarding, equality, and learner wellbeing.

Pay for the Learner Engagement Officer role will be: £26,000-£30,000 PA

Schedule: Monday to Friday, 8:30am-5:00pm

Location: Uttoxeter

Contract Type: Permanent

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