Receptionist

Receptionist (Probation Service) Location: Grimsby DN1-1XD Monday-Friday 9am-5pm Pay Rate: £12.71ph

If you're the sort of person who brings calm confidence to the front line-welcoming visitors, handling enquiries, and keeping day-to-day systems running smoothly-this could be a great fit. Our Client is hiring for a Receptionist in Grimsby, offering an office-based administrative role with meaningful responsibility, strong team support, and training to cover periods of absence.

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers and email enquiries - greeting people professionally face to face and on reception
• Logging arrivals and departures, ensuring the right staff are notified, and issuing visitor passes and security fobs as required
• Managing reception enquiries by providing basic information and directing more technical questions to the appropriate manager
• Using observation and situational awareness to help diffuse potentially difficult situations, recognising when additional support is needed
• Staying alert to potential safeguarding/risk concerns and taking appropriate action (including updating relevant systems)
• Handling building logistics such as mail, ordering PPE and stationery, supporting meeting rooms, and managing bookings (including hot desk and car parking)
• Supporting key administrative functions for operational teams, including filing, producing correspondence, scanning/archiving sensitive information, and updating records
• Supporting day-to-day building safety and security, including acting as key holder and assisting with fire and evacuation measures (training provided)
• Logging building faults and incidents, escalating through the right channels, and making urgency decisions within guidelines

What you'll bring:

• Proven proficiency with ICT skills, particularly across the Microsoft Office applications
• Excellent verbal and written communication skills
• Strong organisation and attention to detail - especially when handling sensitive and confidential information
• A respectful, inclusive mindset that promotes diversity and anti-discriminatory practice
• Ability to remain composed and tactful under pressure, with good situational awareness
• Willingness to support other teams/functions and provide cover during periods of absence (training provided)

Additional information:

• Core hours include regular unsocial hours (evenings and/or weekends) as determined by business need
• All candidates are subject to security and identity checks prior to taking up post
• External candidates are subject to 6 months' probation

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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