Membership Support Team Leader
£33,000
Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team!
As a Member Support Team Leader you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.
You will resolve high level escalated member queriesby monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s.
Please be aware shifts may vary - morning, evening & weekend working will be required.
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrivesphysically and mentally.
Our perks:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App : Get paid on demand!
- Access to our Benefits Suite .
About you:
- Exceptional customer service skills
- Highly developed leadership qualities
- Organisational skills & commercial acumen
- Ability to use an empathic & reasonable approach to member queries
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Heston
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