GSOC Operator

The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.

Responsibilities

• Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.
• Answer and respond to routine and emergency calls, providing assistance to employees and guests.
• Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.
• Proactively monitor and respond to all security and safety system alarms.
• Communicate incident information to leadership and key partners using established best practices and communication channels.
• Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.
• Act as a liaison between all departments and the Physical Security department.
• Maintain accurate records of communications, events, equipment.
• Log all equipment and keys signed out and returned by security or other parties.
• Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.
• Conduct open-source research to identify threats to people, assets, and reputation.
• Maintain awareness of regional political, economic, and security developments.
• Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.
• Participate in position-related projects, with responsibilities ranging from consulting to project ownership.
• Maintain control of all GSOC equipment and ensure operational readiness at all times.

Advanced computer skills and proficiency in both hardware and software.

Skills

• Excellent verbal, written, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision and as part of a team.
• Effective multitasking and attention to detail; able to discern patterns in complex information.
• Calm, logical, and professional demeanor under pressure.
• Strong decision-making skills in both crisis and non-crisis situations.
• Ability to handle highly confidential information with discretion.
• Clear communication and guidance skills, especially during emergencies.
• Ability to work and communicate effectively with all levels of leadership.
• Second language skills are highly desirable.

Desirable Experience and Qualifications

• Experience working within a Security Operations Centre (SOC) or similar environment.
• Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.

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