HVAC Technical Support Operative

The HVAC Technical Support Operative is an important role within the Mitie operation delivery team and will report directly to the HVAC and BMS Supervisor. The role will require assisting with Planned and Preventative Maintenance (PPM) and Reactive work (items of repair), or equipment operation.

Main Duties

• To Install, maintain, service and repair a full range of structural, fabric components and engineering elements to Alder Hey Children's Hospital.
• To carry out maintenance tasks and support and assist trade staff to undertake routine maintenance, fault finding / repair and new work to give a safe and fit for purpose environment for patients, visitors and staff. This will include, but not limited to, works on a variety of HVAC systems including AHU's, Fan coil units, Extract fans and ventilation distribution systems, Plenums, BMS control systems.
• To act as first responder to reactive jobs by containing and making safe.
• Assist with the operation, repair, maintenance or ad hoc small work and project work in support of the Facilities Management service undertaken. This work will be HVAC related but may include mechanical, plumbing, electrical, specialist equipment, fabric maintenance etc to fixtures and fittings.
• Ensure Personal Digital Assistants - PDAs are utilised as Company procedure requires and that work is attended and completed in time as required by the Contract, completing Risk Assessment beforehand.
• Ensure work is undertaken as required by the Contract, efficiently and to good standard of quality.
• Ensure all details on the Work Order are correctly completed and signed off before issue to Supervisor for final sign off and close down in the Facilities Management IT system.
• Attend Tool Box talks with Supervisor and attend all other training as determined by the Company.
• Ensure that the companies Quality, Health and Safety and Environmental policies and standards are complied with at all times. Actively promote a zero accident culture.
• Assist with establishing, maintaining and developing effective working relationships with the client and customers, all staff, external agencies, specialist suppliers and all other relevant groups/companies.
• Assist with completing service delivery to ensure that client's needs are met in accordance with contractually agreed targets and service level agreements.
• Fully participate in promoting a culture of learning and continuous improvement.
• Liaise with all operational teams and client staff as required. To ensure customer satisfaction by promoting the highest levels of service in accordance with Mitie Quality, Health and Safety, and Environmental standards.
• Adhere to stated company policies and procedures and carry out all duties in a way which is consistent with and which promotes Mite values.

Key Skills

• Technical Skills: Proficient in use of hand and power tools to complete tasks
• Analytical and Problem-Solving Skills: Ability to analyse data, identify issues, and implement solutions.
• Communication and Collaboration Skills: Effective communication with team members, other operators, and stakeholders.
• Decision-Making Skills: Ability to make sound decisions under pressure, particularly during emergencies.
• Familiarity with Regulations and Standards: Knowledge of relevant standards and regulations.
• Computer Literacy: Proficiency in using computer systems, and hand held PDA

Delivering the exceptional, every day

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We're all in it together, and if we can help a customer or colleague in any way, we will. We are Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company, treat others as we would like to be treated and we are proud to work for Mitie.

We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to improve, or fixing problems - it's what we do. Going that extra mile for our colleagues and customers, while keeping our promise, is part of our DNA.

Our customers' business, is our business: we're a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Our diversity makes us stronger: we're very proud of our rich and diverse culture, which in turn generates a mix of ideas and insights. Everyone at Mitie has a voice and is treated equally.

Plan Thrive: Social Value Vision: To be the most trusted partner and employer in uplifting people and enabling places to prosper

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to an Enhanced criminal record check with appropriate barred list checks and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

Regulated Activity

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. adults, children or both).

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