Business Services Administrator

Business Services Administrator

Location: HMP Fosse Way, Wigston, Leicester LE18 4TN
Salary: £26,509.50 per annum plus excellent benefits
Schedule: Permanent, 40 hours per week, Monday to Friday, 8am to 4.30pm

Ready toimpacta better future?

As a Business Services Administrator in our J&I team, you will support the Governance, Audit and Compliance function at HMP Fosse Way. This role plays a key part in ensuring compliance with Ministry of Justice and Serco requirements, maintaining accurate records, and supporting high standards of performance and assurance across the establishment.

Whatyou'lldo as a Business Services Administrator

• Provide effective administrative support to the Governance department
• Maintain accurate records across internal and external systems (including HUB and NOMIS)
• Support governance activities relating to incidents, complaints, correspondence, audits, compliance, performance data, compensation claims and Data Subject Access Requests
• Collate performance data, produce reports and respond to information requests within agreed timescales
• Support external inspections and audits, including HMIP visits
• Build and maintain professional relationships with internal and external stakeholders (e.g. HMPPS, IMB, MQPL)
• Ensure all work is carried out in line with statutory, contractual, security, health & safety and equality requirements

Does this sound like you?

• Previous Administration experience in an office environment essential
• Experience using Microsoft Office (Outlook, Word and Excel)
• Strong organisational and time-management skills with the ability to prioritise workloads
• Excellent written and verbal communication skills
• A professional, approachable and solutions-focused attitude
• Strong interpersonal skills and the ability to work effectively as part of a team
• High levels of integrity, resilience and attention to detail
• Commitment to equality, diversity and Serco's Code of Conduct

What we offer

• 23 days holiday plus bank holidays
• Pension: Up to 6% contributory pension scheme

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. Theyrepresentand empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting and checks

Job offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced Disclosure and Barring Service (DBS) clearance , satisfactory employment references and Occupational Health checks . This role is exempt from the Rehabilitation of Offenders Act 1974. All roles are subject to random alcohol and drug testing.

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