Transfers Executive - Embarkation/Disembarkation - Trafalgar River

Location: London

Working Pattern: Hybrid, with 2 to 3 days a week in the office

Shifts: 4 days on, 2 days off, including Bank Holidays and weekends through the operating period

Early Closing Disclaimer

We may close this vacancy earlier than the advertised closing date if we receive a high volume of applications or identify suitable candidates through our sourcing activities. We therefore encourage interested applicants to submit their application as early as possible.

Closing Date: 12th Oct 2026

Company Introduction

At TTC, we are enriching lives by connecting people and places.

For over 100 years, we've been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing, they change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That's where you come in.

The Role

Help our river cruise guests get smoothly between airport and ship as part of the Trafalgar River Transfers team.

You will turn lists of arriving and departing guests into manifests and book transfers with third party suppliers across Europe, depending on whether guests have booked pre or post cruise or embarkation and disembarkation services.

It is a busy role covering three ships, keeping suppliers, Airport Representatives and Local Hosts up to date as plans change. You will also close services in MXP Software each day or week, so supplier and airport service invoices are processed on time.

Some flexibility is needed, including updating manifests and informing third parties out of hours.

Our Values

• Value Every Voice: we put people first.
• Act with Integrity: we do what's right.
• Explore Beyond Boundaries: we're driven by curiosity.
• Own the Outcome: we take responsibility for our decisions.
• Succeed Together: we've got each other's backs.

What Will You Do?

• Turn passenger lists into accurate working manifests, scheduled efficiently around embarkation and disembarkation
• Manage the Transfer inbox and every update from the overseas reservation teams
• Book transfers with third party suppliers, including groups and charters, within expected overheads
• Build strong supplier relationships through regular meetings
• Work with the ship team on disembarkation transfer requirements
• Keep Airport Rep teams, Local Hosts and Train Escorts informed of transfer arrangements
• Close and build transfer and airport rep services in MXP, and liaise with other departments across time zones

About You

• Previous experience in a similar role
• Excellent computer skills, with strong Excel knowledge
• Excellent verbal and written communication
• Exceptional organisation and multitasking, balancing operational and accounting queries
• Accuracy and attention to detail
• Able to stay calm and professional at all times
• A flexible team player with the confidence to work unsupervised
• A positive, friendly and enthusiastic personality
• Travel industry background

TTC is an equal opportunity employer, committed to inclusion and accessibility throughout our recruitment process. Please let us know if you require any adjustments to support your application.

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