Service Advisor

Watford Source: WhatJobs

£34,750 pa

Service Advisor
Renault Watford (WD18)
£34,750 pa + bonus, overtime & ECOP Company Car
OTE £41,700 pa
Full-time, Monday to Friday, 8:00am–6:00pm + 1-in-3 Saturdays

Join Our Aftersales Team

Renault Watford is looking for an experienced Service Advisor to join our welcoming Aftersales Team.

You'll be part of a supportive dealership environment where delivering a professional, organised and customer-focused experience is at the heart of what we do.

Working closely with customers, Technicians and colleagues across the dealership, you'll help ensure every service and repair journey runs smoothly from booking through to vehicle collection.

What You'll Do

Manage customer communication both face-to-face and by telephone
Book vehicles into the workshop, prepare estimates and complete invoicing
Liaise with Technicians to monitor progress and communicate updates
Keep customers informed throughout the day and obtain authority for additional work where required
Manage courtesy car bookings and customer handovers
Use dealership systems such as Kerridge, Autoline, Keyloop/CDK or similar platforms
Promote relevant products and services in a professional and customer-focused manner

What We're Looking For

We're keen to hear from candidates who can demonstrate:

Previous experience as a Service Advisor, Senior Service Advisor, Service Reception Advisor or similar Aftersales role
Confidence managing customer communication in a busy dealership environment
Strong organisational skills and the ability to manage multiple tasks effectively
A professional, calm and customer-focused approach
Experience using Kerridge, Autoline, Keyloop/CDK or similar dealer management systems would be advantageous

Driving Licence Requirement

This role involves the occasional movement of customer and courtesy vehicles.
A full UK manual driving licence (manual and automatic vehicles) is essential.

Hours & Pay

This role is based on a Monday to Friday working pattern from 8:00am–6:00pm.
You will also participate in a 1-in-3 Saturday morning rota, working 8:30am–12:30pm, paid at time-and-a-half.

Basic salary is £34,750 pa. Bonus earnings provide an OTE of £41,700 pa that is achievable and regularly reached. Additional commission is available through Service Plan sales.

A company vehicle is provided through Renault Retail Group's ECOP vehicle scheme, providing access to a tax-efficient, high-specification vehicle that is replaced annually.

Company Benefits

Access to Renault Retail Group's ECOP vehicle scheme
33 days' annual leave including Bank Holidays (option to buy or sell additional days)
Pension scheme with life assurance
Staff discounts on vehicles, parts, servicing, and accessories
Access to our company loan car scheme
Share Incentive Scheme
Mortgage and pension advice seminars
Excellent manufacturer training and clear career development opportunities
Cycle to Work scheme, including e-bikes
Discounted gym membership
Enhanced Maternity and Paternity policies
Eye test voucher scheme