Datacenter Technician

• Must have min’ experience of IT infrastructure working in an in-house or COLO datacentre.
• Basic hardware support not just limited to manual power cycling of devices as well as replacing any hot swappable components on request.
• Experience in using Service-Now to create changes and CTASK, updates statuses and close down changes on completion.
• Proactively monitoring Service-now for alerts, incidents and tasks, corresponding and communicating with third-party vendors and internal clients.
• knowledgeable in technical project requirements to give guidance of physical provisioning, power, cooling and logical network connectivity.
• Create rack elevation plans and patching schematics using excel and Visio for copper and fibre connectivity.
• Patching, racking and stacking for installs, following internal best practices & IMAC process.
• Installation and testing of physical patching to equipment, dressing down and labelling cables.
• Material control, maintain records of deliveries, storage and update ticketing systems.
• Daily housekeeping checks, reporting on noncompliance issues, hardware alerts and tracking until remediated.
• Managing access control process for the datacentre, raising requests tickets for authorised approval.
• Must have excellent interpersonal skills including: Communication- written and verbal and be able to be articulate in negotiating and reaching agreements for project work and problem solving.
• A flexible approach is a must: Predominately working week days 9 – 5 in Harlow but would be required to cover project work after 19:00 on week days and at weekends when necessary, occasionally would be a requirement to cover workloads at the customers second active datacentre centre in Manchester, UK.
• Emergency call out requires attendance at DC within 1 hour maybe.

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