VINCI Construction is seeking a Senior 1st Line Support to join the UK Service Desk. You will handle calls, emails, and ITSM tickets, act as the first technical escalation point, and mentor junior 1st Line agents to improve investigation quality and first-time fix rates.
You'll work to meet KPIs, document thoroughly, and contribute to knowledge articles while exploring automation opportunities. This role focuses on hands-on support rather than management, with scope across the UK platform.
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