Junior Technical Consultant: Service Operations

Junior Technical Consultant: Service Operations

dotslash is a fast-growing start-up dedicated to transforming the world of Service Operations. Founded by industry leaders with a track record of building and scaling successful businesses, we combine deep expertise with fresh thinking to help organisations move from firefighting to intelligent, autonomous operations.

Our proprietary Service Operations Framework is at the heart of everything we do. It’s a 7-layer blueprint that guides enterprises through the maturity journey from Establish → Enhance → Evolve, ensuring technology, people, and process work together seamlessly. Through this, we enable our customers to cut costs, reduce risk, unlock growth, and deliver outstanding user experiences.

We’re proudly independent and vendor-agnostic, but we work closely with cutting-edge partners like HALO ITSM , BigPanda and Dynatrace to bring the best ITSM and AIOps capabilities to our clients. At dotslash, innovation isn’t just a buzzword; it’s how we design, deliver, and scale solutions that reshape the way enterprises run IT.

Joining dotslash means being part of something exciting from the ground up. We’re a start-up with big ambitions, building a culture where creativity, collaboration, and impact thrive. Every voice counts, every idea matters, and every contribution helps shape the future of Service Operations.

We’re looking for a Junior Technical Consultant to join our team. This role is ideal for someone early in their career with a strong technical foundation, who’s eager to learn, grow, and work on cutting-edge projects with some of the world’s largest enterprises.

What you’ll do

• Support senior consultants in the delivery of Service Operations projects for enterprise clients.
• Assist in implementing and configuring observability, AIOps, and ITSM platforms.
• Learn to work with Event Management and OpenTelemetry to improve monitoring and automation.
• Carry out research, analysis, and documentation to support solution design and delivery.
• Grow into a trusted advisor role, developing both technical expertise and consulting skills.

What we’re looking for

• 1-3 years of experience in IT Operations, consulting, or a related technical role.
• Exposure to one or more observability or ITSM platforms (e.g., Dynatrace, AppDynamics, Datadog, BigPanda, Halo ITSM ).
• Understanding of ITSM/ITIL processes (certifications a plus).
• Interest in Enterprise Architecture , automation, and modern observability practices.
• A problem-solving mindset, strong communication skills, and eagerness to learn in a fast-paced environment.
• Annual performance bonus
• 25 days annual leave plus bank holidays
• Hybrid working with flexibility around client engagements
• Career development plan with training and certifications funded by dotslash
• Be part of an innovative, high-growth start-up backed by proven leaders in Service Operations.
• Work alongside experienced consultants on high-impact projects with enterprise clients.
• Accelerate your career with structured learning, mentoring, and hands-on project exposure.
• A collaborative culture where you’ll gain real responsibility and make an immediate impact.

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