IT Support Technician

Caulcott Source: WhatJobs

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Provide first-line and basic second-line IT support within the organisation including user account administration, password resets, device setup, Microsoft 365 support, software and hardware troubleshooting, printer and peripheral support, and basic network troubleshooting.,

Provide 1st line and basic 2nd line IT support.
Deal with password resets, account issues and basic access requests.
Troubleshoot PCs, laptops, software, printers and other IT equipment.
Software installation and troubleshooting
Set up new devices and help users with Microsoft 365 and general IT issues.
Escalate more complex problems and complete other IT tasks requested by the Senior IT Engineer.

General Responsibilities:

Keep support tickets updated and make sure issues are followed through.
Keep IT records and documentation up to date where needed.
Follow IT procedures, security requirements and company policies.
Help users in a clear and professional way.
Assist the IT team with day-to-day tasks, equipment setup and projects where required.
Good basic knowledge of Windows 11, 10 and common business software.
Basic understanding of Microsoft 365 and user accounts.
Able to troubleshoot common hardware, software and network issues.
Good communication skills and comfortable helping users.
Willing to learn new systems and develop further IT skills.
Awareness of critical compliance areas including UK export control, health & safety and environmental management desirable.
Experience with defence industry and UK MOD desirable.
Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

What you will be part of Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations., Saab serves the global market of governments, authorities and corporations with products, services and solutions ranging from military defence to civil security.