Estates Service Lead officer

Estates Services Lead Officer

Dacorum Borough Council | Hemel Hempstead Band 10 Salary | Temporary to Permanent | Full Time

Lead, Coordinate and Improve Essential Estate Services

Gap personnel is seeking an experienced and motivated Estates Services Lead Officer to provide operational leadership across our clients Estate Services function. This is an exciting opportunity for a proactive leader with experience in estates, facilities, cleaning, housing, or operational service delivery environments.

Reporting to the Estates Services Manager, you will play a key role in ensuring high-quality estate services are delivered safely, consistently, and efficiently across the borough. You will lead and support supervisors, drive service improvements, monitor performance, and help maintain excellent standards for residents and communities.

As Estates Services Lead Officer, you will:

• Provide day-to-day operational leadership across estate cleaning services.
• Line manage Estate Services Supervisors and support workforce development.
• Oversee quality assurance programmes, inspections, and service standards.
• Monitor performance, identify trends, and implement service improvements.
• Act as the main escalation point for operational issues and service risks.
• Ensure compliance with health and safety procedures, including COSHH, risk assessments, and safe systems of work.
• Work collaboratively with housing teams, contractors, and other stakeholders.
• Support the delivery of cleaning services, window cleaning, void clearances, fly-tipping responses, and specialist estate services.

What We\'re Looking For

We\'re looking for someone who can demonstrate:

Essential

• Experience within estates services, facilities management, cleaning services, housing, or a similar operational environment.
• Experience supervising teams or frontline supervisors.
• Strong knowledge of service delivery, quality assurance, and inspection processes.
• Understanding of health and safety legislation and operational compliance.
• Excellent communication and leadership skills.
• Ability to analyse performance data and drive continuous improvement.
• Good IT skills and experience using performance monitoring systems.
• Full UK driving licence and ability to travel across the borough.

Why Join Dacorum Borough Council?

Position: Estates Services Lead Officer
Location: Hemel Hempstead, Hertfordshire
Contract Type: Permanent
Hours: Full Time
Salary: Band 10 (competitive local government salary and benefits package)
Reporting To: Estates Services Manager

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