Volunteering Experience Officer

Volunteering Experience Officer

Date: T00:00:00

Location: Southall, Greater London, GB, UB1 1

Working Hours: Any

Application Deadline: T07:01:04.89

About Us

We're Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the five hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte's & Chelsea, St Mary's and the Western Eye.

We are now looking for a Volunteering Experience Officer to join us on a full-time basis, working 35 hours per week, for a 12 month fixed-term contract to cover a period of maternity leave, starting January 2027.

The Benefits

• Salary of £33,864 per annum
• 25 days' holiday per year plus bank holidays, increasing by one day per year up to 29 days and, after five years' service, to 33 days
• An extra day's holiday to be taken one week either side of your birthday
• Pension with employer contributions of 10%
• Sick pay
• Support towards healthcare costs, including eye tests and dental, and access to mental health support through counselling
• Access to gym discounts
• Interest-free season ticket loan
• Death-in-service benefit
• Staff arts club, including free entry to London galleries
• Access to a range of high street and online discounts

Role Overview

This is a rewarding opportunity for an experienced volunteer support professional with strong project management and relationship-building skills to join our compassionate organisation. You'll have the chance to make a real difference to the people who give their time to support patients, staff and hospital communities, helping them feel more confident, connected and valued throughout their journey with us. You'll join an organisation that offers a strong overall package, including hybrid working and a wide range of wellbeing and lifestyle benefits. If you're ready to help create an outstanding volunteering experience and support people who make a meaningful difference across London's hospitals, read on and apply today.

Responsibilities

• Help ensure volunteers have the best experience through effective systems, communications, learning and engagement.
• Support the volunteer journey, maintain high-quality resources, digital content and tools.
• Identify ways to streamline processes and improve the volunteer and staff experience.
• Develop learning opportunities to give volunteers the skills and knowledge they need, both online and in person.
• Manage and improve Mailchimp and Rota Central tools and automations.
• Plan, write, and send regular communications via Mailchimp.
• Lead engagement activities.
• Maintain relevant volunteering content on the website.
• Lead the annual volunteer survey and related improvement projects.
• Gather and analyse feedback and data.
• Support volunteering data submissions to NHS England.
• Help administer the digital learning management system.

What You Need to Have

• Experience working with volunteers or managing volunteer programmes.
• Experience delivering multiple projects to a high standard and achieving outcomes.
• Experience managing relationships within a complex organisation.
• Knowledge and experience of designing learning and development tools and training facilitation.
• Some knowledge and experience of managing projects using project management principles and methodology.
• Working knowledge of best practice in volunteer management.
• Ability to write well for different audiences using various methods.
• Confidence presenting or delivering training to diverse audiences.
• Excellent interpersonal and administrative skills.
• Advanced competence with IT programs, including Microsoft Office/365 and web-based CRM/database systems.

Additional Information

All job offers with Imperial Health Charity are subject to satisfactory pre-employment checks and references. The DBS check level required for this role is enhanced. Applications close at 23:30, Thursday 22nd October 2026. Interviews will take place on Tuesday 3rd November 2026. Other organisations may refer to this role as Volunteer Experience Officer, Volunteer Engagement Officer, Volunteer Support Officer, Volunteer Services Officer, Volunteer Co-ordinator, Volunteer Engagement Co-ordinator, or Volunteer Experience Co-ordinator.

Webrecruit and Imperial Health Charity are equal opportunities employers, value diversity and are committed to providing equal employment opportunities for all. We believe inclusive environments lead to better work results. Webrecruit and Imperial Health Charity are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

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