Service Support Officer

An opportunity has arisen for a Senior Service Support Officer to be recruited into the Corporate Service Support structure, on a full-time fixed term basis., The role, although based within the Corporate Service Support Team, will be working with the Porth Cymorth Cynnar service and will provide administrative support to the new Flying Start expansion areas. Flying Start is a Welsh Government initiative which provides support and opportunities for families with children under the age of 4.,

• Arrange and provide administrative support for steering group meetings, including agenda preparation, attendance management, and distribution of meeting documentation.
• Provide a comprehensive minute-taking service for a range of complex multi-agency meetings.
• Extract, analyse and present data using Microsoft Office suite, specifically Microsoft Excel.
• Support the Grant Programmes Co-ordinator in the creation and maintenance of childcare setting registers and assist with the processing of payments to childcare settings.
• Assist with the ongoing development of action plans for the Flying Start scheme.
• Accurately input, maintain and update data and information within specialised databases and information systems.
• Oversee generic email accounts on behalf of the service and action as required.
• Prepare and distribute documents under guidance of operational service.

The following qualities are required for the post including:

• Ability to work under pressure to meet deadlines
• Ability to analyse the impact of problems and prioritise
• Good numeric and analytical skills
• Understanding of data security and how that relates to data disclosures.
• Must be able to handle sensitive and potentially disturbing information with professionalism and maturity
• Good customer care skills: diplomacy, tact and ability to resolve conflict

What we offer

• Work-life balance
• Lifestyle savings scheme
• Generous employer pension scheme
• Cycle to work scheme
• Learning and development

Where you'll work

Democratic Services We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include:

• Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
• Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
• Electoral Services: General and local elections; Management of electoral register.
• Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
• Translation: Documents and simultaneous translation.
• Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.

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