Customer Service Administrator

Based in Merthyr Tydfil South Wales, Amnitec supply marine, refrigeration, petrochemical and defence to customers worldwide. A leading provider of precision flexible metallic hose and fluoropolymer hose assembly technologies. Innovative, reliable, and cost-effective, our hoses and assemblies are suitable for a wide variety of applications. From our UK headquarters in Merthyr Tydfil, Wales, we design, manufacture, and distribute more than a half a million metres of flexible hose each year.

Job Description

This is an exciting opportunity for a successful candidate to join a well-established company.

This role is fully Customer Service focused, and you will be heavily involved in order processing high volumes daily and updating customers throughout the whole process from initial ordering to delivery.

Key Tasks & Responsibilities:

• Providing excellent customer service to clients of all levels
• Processing sales orders on the inhouse system accurately and efficiently
• Updating clients on the process of their orders on the telephone and email
• Updating clients on delivery dates and amendments
• Booking export transport on customer portals.
• Liaising with internal departments on daily orders and delivery schedules
• Serve as a point of contact for customers and liaise between clients and the sales team
• Address customer questions regarding our products and services
• Maintaining excellent relationships with our customer
• Provide effective communication with customers, clients, colleagues and 3rd parties to ensure successful outcomes with a ‘Right First Time’ mentality
• General administrative duties to support the team

Qualifications

• Experience of working in a customer service order processing role within manufacturing is essential for this role
• Excellent organizational and time management skills
• Strong communication skills, both written and verbal
• Detail-oriented with a commitment to accuracy
• Must have the ability to work efficiently under pressure, prioritizing workload to meet deadlines
• Excellent IT skills are essential to undertake this role, in particular, Outlook and Excel

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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