Medical Secretary, Online Doctor - Boots Digital Health

Location: Islington, London (three days office / two WFH)

Contract: Permanent

Working Hours: Shift patterns between 08:00-20:00 weekdays, plus every other weekend

Overview

Our Medical Secretary will be responsible for delivering high-quality secretarial and administrative support to the clinical team and our patients.

You will act as a key point of contact for both patients and clinicians to ensure efficient coordination of patient pathways and contribute to the smooth operation of our synchronous (video based consultations) clinical services. We are looking for driven, proactive individuals with good problem solving skills to make up the operational backbone of these services. We have some exciting growth ambitions for this part of our business so it is a great time to join this team.

Key Responsibilities

• Type patient letters, discharge summaries and general correspondence, as dictated by the clinical team.
• Manage the diary of clinicians, including appointments and meeting coordination.
• Open and prioritise all incoming mail and take appropriate action.
• Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.
• Ensure all investigation results are available to clinical staff, signed, acted upon, and filed correctly.
• Maintain and organise medical case notes appropriately.
• Liaise with internal and external teams as needed to coordinate a smooth patient journey.
• Complete back of house admin activities to keep the operations running and contribute to continually improving our processes to drive operational excellence.
• Support colleagues by offering guidance, advice, and assisting with the training of new staff.
• Adhere to confidentiality and data protection policies regarding all patient information.

What Experience You’ll Need To Have

• Highly desirable to hold experience in a medical secretary role.
• Experience managing diaries and handling medical correspondence.
• Experience working with the public or patients in a professional setting.
• Essential to have previous experience within a healthcare or other highly regulated environment.
• Familiarity with operating complex clinical systems.

A Bit About Us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Rewards Designed For You

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply (eligible roles only)

This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

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