Improver (Heathrow Days)

Job Title: Improver – Escalators

Location: Heathrow

Company: KONE

Shift Pattern: 4 on 4 off – Days, 6:00am–6:00pm

About The Role

We have an exciting opportunity for an Improver to join our Heathrow team. This role is ideal for someone looking to kick-start their career in the escalators industry with a global leader. You’ll work alongside experienced engineers, gaining hands‑on experience, technical knowledge, and industry qualifications while supporting the maintenance and repair of equipment at one of the UK’s busiest and most dynamic locations.

At KONE, we invest in our people – this is your chance to build a long‑term career with excellent development and progression opportunities.

What You’ll Be Doing

• Supporting qualified escalator engineers with the maintenance, servicing, and repair of escalators across Heathrow
• Assisting with fault finding and troubleshooting to ensure equipment remains safe and reliable
• Carrying out routine inspections and preventative maintenance under supervision
• Working in line with KONE safety standards and Heathrow airport procedures
• Building strong relationships with customers and on‑site stakeholders
• Developing your skills through structured training and on‑the‑job coaching
• Accurately recording work using KONE digital tools and systems

What We’re Looking For

• A strong interest in engineering and a desire to build a career in the escalator industry
• Part-qualified (e.g., working towards NVQ Level 3 or equivalent) – preferred
• Some mechanical/electrical experience or relevant qualification – advantageous
• A proactive, hands‑on approach with willingness to learn
• Good communication skills and a customer‑focused mindset
• Ability to work effectively in a team within a fast‑paced airport environment
• Full UK driving licence
• Flexibility to work the 4 on 4 off, 6am–6pm shift pattern and meet airport security requirements

What We Offer

25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift and escalator industry, Bonus, Dental Insurance, Medical Insurance, GymFlex Membership, Kone Discounts, 24/7 GP Support & Wellbeing Access and hybrid working.

Please note:

This role is not eligible for visa sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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