Supported Housing Officer (Exempt Accommodation)

We're looking for a Supported Housing Officer (Exempt Accommodation) to join our team.

Office based in Burnley (UK)

37.5 hours per week

Permanent, full-time

Salary from£28,500 per year, depending on experience

Enhanced DBS check required

Experience supporting vulnerable adults in housing, social care or a related setting is essential

Please note that we are unable to offer visa sponsorship for this role. To be considered, you must have the legal right to work in the UK at the time of application.

This is a rewarding role supporting vulnerable adults to maintain their tenancies, develop independence and move towards longer-term accommodation. We’re looking for someone who isnon-judgemental, resilient, calm under pressureand committed to supporting people to achieve positive outcomes.

Job purpose

The Supported Housing Officer manages a caseload of tenants living in exempt accommodation, supported housing where rent is paid through Housing Benefit because tenants receive more than minimal care, support or supervision.The role combines tenancy management with direct housing-related support. It helps tenants keep their homes, stay safe and build the skills to move on to independent living. The postholder makes sure the support delivered is real, recorded and evidenced, so that the service meets Housing Benefit requirements, local authority standards and the National Statement of Expectations for supported housing.

Key responsibilities:

Support planning and delivery

• Complete needs and risk assessments for new tenants, and review them regularly or when circumstances change.
• Develop person-centred support plans with tenants, setting clear goals that lead towards independence.
• Hold regular 1-1 key work sessions covering budgeting, benefits, health, wellbeing, education, training and employment.
• Record all support accurately on the case management system, so that it evidences the care, support or supervision provided.
• Help tenants access specialist services such as mental health, substance misuse, learning disability and domestic abuse support.

Tenancy management

• Carry out sign-ups and inductions, explaining licence or tenancy agreements, house rules and tenant responsibilities.
• Manage tenancy breaches, anti-social behaviour and neighbour disputes in line with policy.
• Carry out regular property and room inspections, reporting repairs and health and safety issues promptly.
• Manage voids, moves and planned move-on, including support to find and settle into longer-term accommodation.
• Support tenants to make and maintain Housing Benefit and Universal Credit claims, including service charge elements.
• Provide the local authority with the evidence it needs for exempt accommodation claims, and respond to reviews and audits.
• Monitor rent and service charge accounts, and agree affordable repayment plans for arrears.

Safeguarding and risk

• Identify and report safeguarding concerns in line with the Care Act 2014 and organisational policy.
• Take part in safeguarding meetings, multi-agency reviews and case conferences, and complete agreed actions on time.
• Keep risk management plans current, and share information appropriately and lawfully.
• Respond to incidents and allegations, record them fully and escalateto the Service Manager as required.
• Build effective working relationships with Adult Social Care, probation, health services, commissioners and local authority Housing Benefit teams.
• Represent the organisation at partnership meetings and provide reports as requested.

Quality & compliance

• Keep accurate, up-to-date records that meet data protection (UK GDPR) requirements.
• Contribute to audits, inspections and service reviews, including any local supported housing licensing or standards schemes.
• Follow all policies and procedures, including health and safety, fire safety, lone working and confidentiality.
• Maintain professional boundaries with tenants at all times.

Other requirements:

• Satisfactory enhanced DBS check, renewed in line with company policy.
• A full UK driving licence is desirable, as the role covers various locations.
• Willingness to join an on-call rota and work flexibly, including some evenings and weekends when needed.
• Commitment to ongoing training, including safeguarding, first aid, fire safety and mental health awareness.

This job description is not exhaustive. The postholder may be asked to carry out other reasonable duties in line with the grade and purpose of the role. It will be reviewed regularly with the postholder.

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