Digital Children, Young People & Families Worker

Digital Children, Young Person and Family Worker

Location: Bromley Road, London
Working Hours: 37 hours (full time)
Contract Type: Permanent
Salary: £28,690 - £37,126

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough , one of the UK's leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

As a Digital Children, Young Person and Family Worker, you will work as part of a multi-disciplinary team to provide case management to children, young people and families affected by substance misuse (drug and alcohol). You will support individuals across all stages of their recovery journey, from assessment and engagement through to sustained recovery, while promoting the service across the Borough through digital engagement and social media. A key element of this role includes developing a digital roadmap of services for young people, using a strengths-based approach to diversionary activities, education, training and employment opportunities.

What You'll Do

• Manage a caseload of service users, developing, implementing and reviewing recovery and risk management plans.
• Carry out triage, screening and comprehensive assessments.
• Work collaboratively with partner agencies to deliver shared assessments and interventions.
• Deliver structured 1-2-1 and group psychosocial interventions.
• Lead effective safeguarding processes, including risk assessments and safeguarding plans.
• Deliver digital interventions including webinars, virtual groups, webchat, podcasts and online brief interventions.
• Develop and maintain a quality-assured digital resource library for young people and families.
• Support family involvement in recovery using a whole-family approach model.
• Contribute to harm reduction initiatives including drug screening, BBV testing, immunisation and needle exchange.
• Mentor and support volunteers and peer mentors.
• Maintain accurate records and reports using online case management systems.
• Work flexibly across sites, including evenings and weekends, to meet service needs.

To Succeed in This Role, You'll Need:

• NVQ Level 3 in Health & Social Care (or equivalent) or willingness to work towards this.
• Experience delivering 1-2-1 and group therapeutic interventions.
• Understanding of recovery planning, risk management and safeguarding frameworks.
• Knowledge of substance misuse interventions including MI, PSIs, CBT and ITEP.
• Proficiency in Microsoft Office and social media platforms.
• Experience working with young people, families and carers.
• Strong communication skills and ability to build effective partnerships.
• Experience using management information systems.
• Commitment to continuous professional development and organisational values.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it's a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team:

Closing Date:

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