Adult Audiology Clinical Support Worker

Go back South Tyneside and Sunderland NHS Foundation Trust

Adult Audiology Clinical Support Worker

The closing date is 16 October 2026

Are you passionate about helping people and making a difference totheir quality of life? We are seeking a motivated and caring individual to joinour friendly and supportive Audiology team. Based primarily at Sunderland RoyalHospital and Palmer Community Hospital, you will play an important role insupporting the delivery of a high-quality Audiology service for adults withhearing loss.

Working alongside a team of 26 Audiologists and other healthcareprofessionals, you will contribute to both clinical and non-clinicalactivities, helping to ensure patients receive safe, effective andcompassionate care. This varied role offers the opportunity to support hearingaid users, assist with clinical activities and contribute to the smooth runningof the department. We are looking for an organised team player with excellentcommunication skills, a positive attitude and a commitment to deliveringoutstanding patient-centred care. Previous healthcare experience is desirablebut not essential, as full training and support will be provided.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

As a ClinicalSupport Worker within the Adult Audiology team, you will work with Audiologistsin providing an efficient and effective service for adults with hearing loss.

Yourduties will include carrying out basic hearing aid maintenance, repairs andreplacements via our postal and hearing aid drop off pathways. You will help toprepare and set up clinical areas, ensuring they remain clean, safe and wellorganised. You will also assist Audiologists during procedures and help to ensurepatients are treated with dignity, respect and compassion at all times.

Therole also includes a range of other responsibilities such as maintaining stocklevels, scanning earmould impressions, inputting patient information ontoelectronic systems and supporting audits. You will work within establishedprotocols under direct or indirect supervision, communicating effectively withpatients, carers and colleagues, including individuals who may have hearingloss, learning difficulties or other communication needs.

About us

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.

Job responsibilities

• To support Audiologistsin providing an efficient, safe and effective Adult Audiology service.
• To participate in arange of clinical activities within the department, including basic hearing aidmaintenance, repairs and reprogramming.
• To provide support forpatients with hearing loss, including advice on self-management and hearing aiduse.
• To participate in arange of non-clinical activities within the department, including scanningearmould impressions, checking equipment and maintaining stock levels.
• Work will be protocoldriven within a defined scope of practice and will be subject to direct orindirect supervision.
• To contribute toadministrative tasks and housekeeping to help maintain an efficient,professional and patient centred service.
• The post will be primarilybased at Sunderland Royal Hospital and Palmer Community Hospital. There may bean occasional need to work at Washington Galleries Health Centre, or travelbetween these sites part way through a day.

Person Specification

Physical Skills

• Occasional requirement for light moving & handling

Qualifications

• Good standard of education (GCSE grade 9-1) or equivalent level qualifications.

Experience

• Working with people, preferably within a hospital environment
• Basic computer literacy
• Previous work in a health care setting
• Experience of caring in a professional setting
• Basic understanding of manual handling principles

Skills and Knowledge

• Able to work effectively under direction as part of a team
• Ability to communicate effectively with a wide range of individuals
• Literacy and numeracy skills
• Good organisational skills
• Effective written and oral communication skills
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tyneside and Sunderland NHS Foundation Trust

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