Tenancy Sustainment Officer

We are looking for a confident, organised and tenant-focused Tenancy Sustainment Officer to join our team. You will help deliver a responsive, fair and high-quality housing management service, building positive relationships with tenants and helping to sustain successful tenancies across our homes

This rewarding role involves:

Managing all aspects
of a tenancy to assist
tenants in sustaining
their tenancy

Support, rent collection and
early intervention, working
constructively with tenants
to prevent arrears and
tenancy failure.

Responding promptly to
tenancy enquiries,
neighbourhood
concerns and reports of
anti-social behaviour.

Carrying out home visits,
estate inspections and
tenancy checks,
maintaining accurate and
timely records.

About you

We are looking for someone who is passionate
about delivering excellent services to tenants and
who can help ensure tenancies are sustained.

• Have experience delivering a tenant
  focused housing, tenancy or community
  service.
• Have strong IT skills and experience using
  databases and Microsoft Office
  applications.
• Be able to manage competing priorities
  and work to deadlines.
• Be confident to work both independently
  and as part of a team.
• Be proactive, solution-focused, and able to
  build positive working relationships.

About us

Hull Churches Housing Association is a local social landlord managing around 500 properties in Hull and the East Riding. Our supported housing services are based solely in Hull.

We are a Disability Confident and Mindful Employer, committed to your wellbeing and development.

• Generous annual leave entitlement, including
  your birthday off and additional long service
  entitlements
• Employee Assistance Programme (EAP).
• Free parking.
• Flexible working discussions welcomed.
• DBS provided at no cost to you.

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