Care Coordinator

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

Department: West 3

Location: Monmouth

Compensation: £27,825 - £29,925 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Care Coordinator , you’ll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you’ll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

from £27825 to £29925 per year

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

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