Band 4 Clinical Pathway Navigator

Provide an efficient, effective and proactive administrative support service for the Community Diagnostic Centre, based at Finchley Memorial Hospital, liaising with patients, Radiographers, Technicians and Service Leads. An exciting opportunity has arisen for an administration officer with a high level of attention to detail and excellent interpersonal skills to join a newly created team supporting the development of a Community Diagnostic Hub at Finchley Memorial Hospital. The post holder will be responsible for the scheduling of appointments for a range of imaging appointments and liaising with patients and members of a multi-disciplinary team to support the effective and efficient running of the imaging service.

Qualifications

• Diploma level qualification or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

World Class Values Essential

• Ability to demonstrate trust value

Experience Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Experience of managing and prioritising own workload and working to deadlines

Desirable

• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems

Skills and aptitudes Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Understanding patient confidentiality
• Ability to confidently interact and share knowledge with staff at all levels

Desirable

• Knowledge of CRIS \ Cerner
• Awareness of National and Trust pathway targets o (such as 18 week RTT target), Ability to work flexibly to accommodate peaks and troughs of activity
• Ability to work without direct supervision
• Reliability-good time keeping

Personal qualities and attributes Essential

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude

Finchley Memorial Community Diagnostic Centre (CDC), occasional requirement to attend other Royal Free London sites.

Finchley Memorial CDC works in close collaboration with its sister site Wood Green CDC, hosted by Whittington Health NHS Trust. As the service develops there is a potential requirement for staff working at either site to cross cover. The post holder will be expected to be onsite 5 days per week. The service is open 7 days a week and working hours are between 8am-8pm., The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →