Porter Supervisor

Providing an efficient day to day service for the movement of patients, Pharmacy, Post and all manner of other items to and from all departments across the Trust. Portering Services provides 24 hours, 7 day a week service across all trust sites. To supervise the day to day running and organisation of portering duties to ensure the smooth and effective service provision for the transfer of patients, goods, mail, supplies and movements between clinical and non-clinical areas. Ensure that rotas are completed, Monthly timesheets are entered onto our electronic recording system, training records are completed, back to work interviews are undertaken and participate in Personal Development Reviews, Assist and support the Deputy Hotel Services Managers across the whole range of duties in the efficient and cost-effective operational utilisation and management of Porters/Storekeepers & Waste Porters across all sites. Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values. People at the Heart, Listen and Involve, Kind and Respectful, ONE Team. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Key results from the job holder

Key results from the Job holder

• As part of the Porter Team the Supervisor works closely with colleagues covering the full range of duties, including the supervision, direction, control and allocation of duties to others to ensure the efficient delivery of services to users.
• The post holder will undertake specific duties during his shift in the absence of the Deputy Hotel Services Manager.

Planning and Organisational Duties

• Supervise and directs activities, prioritising work requests.
• Monitors stock of Vernaid and Gas Cylinders including VIE Oxygen levels.
• Undertakes the movement of patients and goods as required, including the movement of the deceased to the mortuary.

Communications and Key Working Relationships

• Works with the Manager to implement changes in service delivery.
• Liaises with Wards & Departments regarding the movement of patient goods
• Handles complaints from users and takes preliminary action to resolve.
• Liaises with external agencies and suppliers as required
• Cascade Team Brief

Responsibility for Finance

• Completes forms and costings for ad hoc work requests.
• Maintains delivery note information for audit requirements.
• Assists in the control and allocation of overtime within set guidelines
• Authorises time sheets
• Assists in the re-ordering of stock, as and when required
• Allocation and security of keys within set guidelines

Responsibility for Human Resources

• Plan rotas and allocates Porter's duties, identifying staff shortages and resolving or covering where necessary to ensure minimal disruption to service.
• Maintains information relating to personal files and work requests
• Manages first line sickness absence monitoring and Return to Work Interviews.
• Completes PDR and KSF reviews with staff
• Participates in recruitment and selection.

Responsibility for Health & Safety

• Compliance with the Health & Safety at Work Act 1974 - the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
• Ensures all equipment is maintained in working order and reports faults, direct to manufacturer if necessary
• Attends fire calls, acts as point of contact and directs Fire Brigade.
• Attend relevant Training Courses as directed.

Based at Royal Albert Edward Infirmary, the successful candidate will have excellent numeracy and communication skills, an excellent attendance record and be flexible in their availability to work cover shifts as necessary. Previous supervisory experience is essential. A working knowledge of Microsoft office programs, management of Health and Safety, and HR policies is essential.

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