Ward Clerk - Critical Care Unit Harefield

We are looking for a courteous and motivated person to join our friendly team in Critical Care for 15 hours per week, to ensure 7 days/week ward clerk coverage. The successful candidate will work closely with the critical care team to facilitate the smooth running of the ward.

The post holder will work as an integral part of the critical care team.

The Ward Clerk is an integral member of the Critical Care team, providing administrative and clerical support that contributes to the effective day-to-day running of the unit and supports the patient journey.

The post holder will frequently be a first point of contact for patients' relatives and visitors and must therefore demonstrate professionalism, compassion and sensitivity, recognising that families attending Critical Care may be experiencing significant anxiety, distress or bereavement.

i. Direct and comprehensive Critical Care administration

Accurate inputting, updating and maintenance of electronic patient information using the EPIC and other relevant Critical Care or Trust systems. The post holder will support the accurate and timely administration of patient admissions, transfers and discharges and contribute to maintaining an accurate and up-to-date Critical Care bed state.

ii. Patient record and documentation management

Support the effective management of patient records and documentation, including electronic and, where applicable, paper records, ensuring that information is appropriately maintained, available and handled in accordance with Trust policies and information governance requirements.

iii. General clerical and administrative support

Provide comprehensive clerical and administrative support to the Critical Care clinical team to support the patient journey and efficient functioning of the unit. The post holder will act as an important point of contact for relatives, visitors, members of the multidisciplinary team and other hospital departments.

The post holder will be required to work flexibly, use initiative within the boundaries of the role and prioritise workload appropriately in response to the changing demands of a busy Critical Care environment.

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services.

Harefield Hospital Critical Care provides specialist care for critically ill patients with complex cardiothoracic conditions. The unit supports a highly specialised range of services and works closely with the wider multidisciplinary team to provide safe, effective and compassionate care.

Critical Care is a busy and dynamic clinical environment, with patients requiring a high level of monitoring and treatment and with admissions, transfers and discharges occurring throughout the service.

The multidisciplinary team includes nursing and medical staff, allied health professionals, pharmacists, administrative staff and other specialist teams.

For further details / informal visits contact: Name: Nicky Fulbrook Job title: Critical Care Administrator Email address:

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