Guest Experience Leader – Front Office & Service Excellence

Olympia in London is seeking a Guest Relations Manager to lead front-of-house across the venue, with primary responsibility for the Corporate Office Reception. You will shape service standards and drive an elevated guest experience reflecting Olympia’s world-class ambition.

Collaborating with security, facilities, engineering and F&B teams, you will develop the Guest Services team, monitor performance, manage escalations and ensure seamless end-to-end service for tenants, guests and colleagues.

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