Offsite Support Technician

Portadown Source: WhatJobs

£5,000 employee referral bonus

The post holder will be responsible for conducting all assigned on and off-site activities for our global customers. It is estimated that travel requirement could be in the region of up to 2 weeks per month, although during periods of high demand more travel may be required. When there is no offsite travel required, the successful candidate will conduct operations at Portadown and Banbridge sites.

Responsibilities

Attend and complete activities at global customer MRO/OEM sites and provide training to appropriate personnel
Implement Service Bulletins at customer sites in accordance with P145 Regulations
Support the Commercial team by setting up and demonstrating TAS products at customer locations
Enhance working relationships with our customers and feedback relevant information to internal stakeholders in order for us to improve our service offering
Receive, repair and return warranty repair units from customers
Maintain accurate records and reports, generating repair documentation in accordance with P145 & 21G procedures and with customer as appropriate
Maintain tooling and workshop in accordance with HSE & Quality procedures
Conduct root cause analysis of any reported issues
Compile delivery reports and KPI's

Reward

Competitive salary
Annual bonus (linked to company performance)
33 days annual leave (Increase after 5 years' service)
37.5 hours per week
Flexi time working
£5,000 employee referral bonus
Health cash plan
Contributory Salary Sacrifice Pension Scheme
Holiday Purchase Scheme - Salary Sacrifice
Electric Car Scheme - Salary Sacrifice
Cycle to Work Scheme
Life Assurance Scheme at x4 gross salary
Competitive enhanced Maternity and Paternity pay
IVF & Assisted Conception Policy
Women in Business - Corporate Member
Wellbeing Initiatives
Employee Recognition scheme
Service Awards
Local charity / sponsorship activities
Dedicated employee parking
Discounted Gym membership
Learning and development opportunities
Career progression

Requirements

Essential

1+ years’ experience within the TAS operations environment and detailed knowledge of seat final assembly techniques, cosmetic requirements, functional testing and trouble shooting
Excellent technical knowledge and the ability to apply this knowledge to solve practical problems
Excellent verbal and written communication skills as well as confidence and professionalism when dealing with customers and stakeholders
Strong IT skills, particularly Microsoft Office
Ability to work under pressure and to tight deadlines
Excellent attention to detail, organised and time management skills.
Availability to travel to attend customer support activities at global customer sites, often at short notice