User Researcher

Newcastle upon Tyne Source: WhatJobs

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We2re looking for a User Researcher to join a close-knit UX and Design team, working across a range of clients and digital projects.

Youreplay a key role in understanding user needs, turning research into actionable insights and helping teams create better digital products and services.

What youre doing

Plan, recruit and conduct user research sessions, both remotely and face-to-face.
Manage the research process from recruitment and planning through to analysis, reporting and playback.
Work with Product Owners and Service Managers to develop effective research strategies.
Turn research findings into clear, actionable insights that influence product and service direction.
Create research stimulus and support prototyping and testing.
Work closely with designers and developers to translate user insights into requirements.
Work within Agile/Scrum teams, advocating for users throughout the delivery process.
Collaborate with UX and Design colleagues to share knowledge and develop best practice.

What were looking for

Previous experience as a User Researcher.
Experience working with the Government Digital Service (GDS) or to GDS standards essential.
Experience working within an Agile/Scrum environment.
Strong understanding of user-centred design and the confidence to advocate for users with stakeholders and delivery teams.
Strong communication, research and stakeholder management skills.

It would be great if you also have

A portfolio demonstrating experience across areas such as:

User research
User testing
Prototyping

Whats in it for you?

25 days' annual leave
Private medical insurance
3 additional days' leave for charitable work
Work across multiple clients and industries
Join an experienced UX and Design community with opportunities to learn and develop

Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance , requiring 5 years' continuous UK address history, typically including no periods of 30 consecutive days or more spent outside the UK.

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