Service Improvement Lead for Resident Experience

Islington & Shoreditch Housing Association Ltd is seeking a Service Improvement Manager to establish and lead a new function focused on turning resident feedback, complaints and performance data into practical, measurable improvements. You will lead a small team and work with directors and frontline colleagues to embed learning and deliver tangible outcomes for residents.

The role emphasises a culture of continuous improvement, customer outcomes and learning from regulatory activity to shape

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →