Facilities Manager

West Byfleet Source: WhatJobs

See advert for pay

RVG is seeking a skilled and dedicated Facilities Manager to oversee our property, grounds maintenance and housekeeping services, ensuring that our beautiful village remains a safe, clean, and welcoming environment for all residents, staff, and visitors.

In this hands‑on role, you will work as part of the Village Management Team to uphold the highest standards of service delivery, compliance, and customer experience. You’ll lead a team of Estates Operatives and contractors to ensure our buildings, equipment, and grounds remain well‑maintained and compliant, while creating a warm and supportive community where residents can truly thrive.

Key Responsibilities

Customer & Community Focus

Act as a trusted point of contact for residents, promoting a responsive and inclusive service culture
Welcome new residents and guide them through facilities and maintenance processes
Engage with the Residents’ Association and committees, actively listening and responding to feedback
Promote value‑added services that enhance the resident experience and generate revenue

Property, Grounds & Housekeeping Management

Manage and maintain the village’s buildings, mechanical and electrical systems, communal areas, and landscaped grounds
Ensure the delivery of effective housekeeping and laundry services to high standards
Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
Ensure effective use and maintenance of safety and communication systems (e.g., emergency calls, fire alarms)

Health & Safety Compliance

Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
Conduct audits and risk assessments, and implement corrective actions
Act as the village’s health and safety lead, embedding a safety‑first culture across the team

Team Leadership & Development

Recruit, train and lead a team of Estates Operatives and manage external contractors
Plan staffing rotas and team meetings, monitor performance, and support career development
Drive an inclusive and values‑driven team environment, championing collaboration and continuous improvement

Operational & Financial Management

Contribute to annual budgeting and cost control for estates‑related services
Maintain accurate records, oversee procurement, and track contractor performance
Support timely preparation of homes for resale or rental to minimise voids and maximise value

The ideal candidate:

Essential:

Level 2 or above qualification in Facilities Management or equivalent
3+ years’ experience managing estates, buildings or residential facilities (e.g. retirement community, hospital, school, housing estate)
IOSH Managing Safely and Legionella awareness certification
Practical knowledge of fire, water and building safety regulations
Skilled in managing PPM programmes, budgets, and contractor relationships
Strong IT and systems capability (Office 365 and facilities software platforms)
Clear communicator with a people‑first, solution‑oriented approach

Desirable:

NEBOSH or Fire Safety Level 2 certification
Working knowledge of plumbing, electrical or building trades

Benefits

Medicash health plan (after 3 months)
Birthday leave
Pension scheme & life assurance
Access to discounted gift cards and exclusive wellbeing perks
A supportive, community‑focused working environment
Opportunities for professional development and advancement

Our Values

At Retirement Villages, our culture is shaped by values that we live every day:
Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team