CRM Service Owner (KD13945) - Bath, BA2 7AY
Are you ready to shape how a university builds meaningful, lasting relationships with its stakeholders? Stakeholder engagement is central to the University's success. This newly created CRM Service Owner role offers a unique opportunity to work collaboratively across the institution to deliver our strategic ambitions through effective, enterprise-level CRM solutions.
This is an exciting time to join! Our CRM Future Project is already delivering tangible benefits and is backed by strong senior sponsorship. Building on this momentum, you will provide expert advice, act as a business ambassador for agile CRM development, and provide strategic oversight to ensure CRM initiatives agreed through governance are successfully delivered. Based within the Marketing team, you will hold a cross-organisational mandate to own and develop a stable, scalable CRM environment define and communicate a clear vision for CRM, ensuring it meets, Project Manager at .
We are looking for someone who: has significant experience working with CRM applications in a complex organisation is confident engaging with stakeholders at all levels of the organisation can see the bigger picture and understand how CRM strategy supports organisational priorities can translate technical concepts into clear, meaningful business benefits enjoys monitoring product performance and analysing data to drive improvement has experience working with external suppliers and an understanding of procurement processes
This role is offered on a full time (36.5 hours per week) permanent basis.
We're committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant . an accredited Disability
Closing Date: 13 Oct 2026 Department: Management, Specialist and Administration Salary: £47,389 to £56,535
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