Complaints Team Lead — Hybrid, Drive Service Excellence

London Source: WhatJobs
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Hyde Group is seeking a Complaints Manager to lead the Customer Experience team and oversee a proactive, customer‑focused complaints service. You will drive fairness, efficiency and compliance with regulatory requirements while supporting learning across the organisation.

You will manage complex cases, monitor performance and report insights to senior leaders. This hybrid role offers two days in the London Bridge office and three days remotely, with a salary of up to £49,800 and opportunities

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