Desktop Support Analyst

6 Month Contract - London based (On-site, 5 Days Per Week)

We are looking for an experienced Desktop Support Analyst to join a fast-paced and professional technology team within a highly regulated environment. This is an excellent opportunity to provide hands-on IT support across a diverse technology landscape, supporting both office-based and remote users.

As the first point of contact for technical support, you will be responsible for troubleshooting hardware, software, desktop, mobile and collaboration technologies, ensuring users receive a high level of service. You'll work closely with Infrastructure and Engineering teams to resolve complex issues and contribute to the ongoing improvement of IT support processes.

Key Responsibilities

• Provide first- and second-line IT support via ticketing systems, email, telephone and face-to-face interactions.
• Troubleshoot and resolve issues relating to desktop hardware, software, mobile devices and peripherals.
• Support Microsoft Teams, meeting room technology and audio-visual equipment.
• Log, categorise and prioritise incidents and service requests, ensuring timely resolution and communication.
• Escalate complex technical issues to specialist teams whilst maintaining ownership through to resolution.
• Support user account administration, access requests and permissions management.
• Configure, deploy and maintain laptops, desktops, mobile devices and associated technologies.
• Assist in maintaining IT documentation, knowledge articles and operational procedures.
• Work collaboratively with wider technology teams to identify root causes and implement solutions.
• Deliver a consistently high level of customer service to end users.

Required Skills & Experience

• Minimum of 2 years' experience in a Desktop Support, IT Support or Service Desk role within a corporate environment.
• Strong knowledge of Windows 11 and Microsoft 365 technologies.
• Experience supporting Active Directory and Entra ID user administration.
• Good understanding of Exchange Online and Microsoft 365 administration.
• Experience supporting Microsoft Teams and meeting room technologies.
• Knowledge of mobile device support across iOS and Android platforms.
• Familiarity with endpoint security technologies, MFA and device encryption.
• Strong hardware troubleshooting skills covering laptops, desktops and peripherals.
• Basic networking knowledge.
• Excellent communication and stakeholder management skills.
• Strong problem-solving ability with a customer-focused approach.
• Experience with Microsoft Intune, Autopilot and/or SCCM.
• Exposure to Microsoft Defender for Endpoint.
• Basic PowerShell or scripting knowledge.
• Experience working within financial services, insurance or other regulated sectors.
• Degree in a technology-related discipline or equivalent commercial experience.

What's on Offer?

• Immediate contract opportunity with a well-established organisation.
• Exposure to modern Microsoft cloud and endpoint technologies.
• Collaborative technology environment with experienced infrastructure teams.
• Opportunity to work across a broad technical estate and develop specialist skills.

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