Payroll & Operations Administrator - 12 Month FTC, Maternity Cover

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world .

The Opportunity:

ECI has an exciting opportunity for an enthusiastic Payroll & Operations Administrator to join our London team. In this role, you will be responsible for handling payroll and benefits processes for the EMEA (UK & Portugal) and APAC (Hong Kong & Singapore) regions. This role ensures accurate and timely payroll processing, administration of employee benefits, support for onboarding, and execution of other operational tasks. The administrator acts as a key liaison between employees, HR, finance, and external vendors to maintain compliance and deliver exceptional service to a global workforce.

This is a hybrid role with a strong preference for candidates to be based in the London area.

What you will do:

• Payroll Administration

Process payroll accurately and on time across regions, ensuring compliance.

• Employee Lifecycle & Benefits

Support onboarding and offboarding, including benefits enrolment and documentation.

• Global Operations Support

Collaborate with international teams to align processes and communications.

• Workspace Operations

Oversee day-to-day workspace logistics, including supplier coordination, site maintenance, and readiness across office locations

Payroll and Benefits Administration

• Process and review payroll for employees across EMEA and APAC regions, ensuring compliance with local laws and regulations.
• Coordinate with external payroll providers and internal stakeholders to resolve payroll queries and discrepancies.
• Maintain payroll records and generate payroll reports for management and auditing purposes.
• Ensure timely submission of statutory filings and payments, such as taxes and social contributions.
• Administer employee benefits programmes, including health insurance, retirement plans, leave management, and other region-specific benefits.
• Serve as the primary contact for benefits-related questions, ensuring employees understand their entitlements.
• Collaborate with benefits vendors and brokers to manage enrollments, renewals, and claims.
• Monitor compliance with benefits regulations and company policies across regions.
• Provide logistical and operational support across physical workspaces, including wellbeing initiatives, supplier engagement, and site readiness.

Onboarding/Operational Support:

• Facilitate new hire onboarding processes, including documentation, payroll setup, and benefits enrollment.
• Coordinate with HR and IT to ensure smooth integration of new employees into company systems.
• Support HR and finance teams with operational tasks including employee-data management, reporting, and audits.
• Assist in process improvements and optimization of HRIS and payroll systems.
• Prepare and analyze metrics related to payroll, benefits, and onboarding operations.
• Provides logistical and operational support across physical workspaces, including wellbeing initiatives, supplier engagement, and ensuring site readiness.
• Assist with employee visa applications, including documentation and coordination with immigration partners.

Who you are:

• Experience in payroll and benefits administration, preferably with experience related to EMEA and APAC regions.
• Understanding of local payroll and benefits regulations in EMEA and APAC.
• Experience with payroll and HRIS systems.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced, multicultural environment.

• Experience working with global teams and vendors.
• Strong Microsoft Office Programs experience including Excel and Outlook; experience with various payroll and HR platforms. Advanced Excel skills preferred.
• Confident in generating and interpreting reports, with strong proficiency in Excel for organising, analysing, and presenting data.
• Multilingual abilities are a plus.
• Degree in Human Resources, Business Administration, Finance, or related field preferred – or relevant experience.

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!

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