Supporter Escalations & Appeals Specialist

Manchester United Plc is seeking a dedicated investigator to independently manage a high-volume caseload of supporter investigations, sanctions, appeals and escalations. You will use AI, technology and spreadsheets to identify patterns, ensuring decisions are fair, well-documented and aligned with Club policy and data protection requirements.

You will be the main contact for supporters, guiding them through decisions and evidence requirements with empathy, while coordinating with Security, Legal

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