PURPOSE OF THE ROLE
To provide high quality, proactive and experienced PA support to a team of partners and fee earners.
DUTIES
- Work collaboratively with all Finance teams to proactively support fee earners' financial performance including client billing and reports, management of matter balances and working capital
- Work closely with Business Development to support fee earners on organisation and attendance of events and conferences; CRM administration; production of and updating fee earner CV's; using the Business Development hub and credentials database; assisting with bids, tenders and pilots
- Where your allocated fee earner is a Client Relationship Partner (CRP) for a Client Universe Client, assist the Business Development team with organising and attending core team and relationship meetings; organisation and attendance of events; assist with compiling regular client reports as required
- Undertake all matter management processes, applying correct rates at opening, prompt preparation of engagement letters, matter specifications and liaising with Onboarding as required
- Conflict check and Client Due Diligence processes, accurately completing the end-to-end Client Matter Inception (CMI) process whilst adhering to Firmwide best practice protocols
- Ensure all file management processes are undertaken correctly by identifying matters for closure, bills are paid, clearing client balance, WIP and archiving completed files
- Comprehensive diary management including forward planning, proactive travel and meeting arrangements, identifying meeting clashes and resolving independently where appropriate
- Identifying and recommending cost efficient options for complex travel arrangements
- Ensure all meeting requirements are identified and actioned, including proactive preparation of meeting packs, itineraries, room and hospitality resource
- Utilise the Cube on all administrative tasks, taking ownership to ensure tasks are completed and delivered to fee earners in a timely and accurate way
- Delegate appropriate tasks to Document Production including pitch and tender documents, conversion and amendment of legal documents and transcripts
- Demonstrate technical competency in order to support fee earners, identify and address knowledge gaps to fulfil all elements of the role
- Adheres to the firm's risk and compliance policies and procedures and raises any issues or queries promptly with the relevant Partner and / or Risk and Compliance
- Successfully completes, on time, all compulsory firm training and returns all complaints and claims questionnaires
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
- Excellent verbal and writtencommunication skills, with appropriate and effective use of grammar and punctuation
- Three years' experience (or equivalent) gained within a comparable environment and at an appropriate level
- Willingness to work flexibly to meet client needs
- High degree of competence in the use of Microsoft Office suite
- Proven experience of exceptional client service
- Detail focussed and experience of working in a fast-paced office environment
- Ability to work effectively and collaboratively as a member of a team, as well as being able to work independently
- Commitment to exceeding expectations and goals
OUR FIRM
Our story ofinternational growth is built on a performance mindset, innovation and true collaboration. We believe results follow relationships, so we work closely with each other, and develop deep client connections to deliver.
Our award-winning culture balances high standards and hard work with genuine care – looking out for each other, supporting professional development, in a down to earth and inclusive environment. We do the right things in the right ways, combining commercial excellence and innovative thinking with teamwork. Together, we deliver excellence, achieve stand out solutions, and enable career-defining opportunities.
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