The London Borough of Newham is seeking a proven operational leader to head its Corporate Contact Centre Operations. You will manage day-to-day operations, develop Team Leaders and frontline staff, drive performance and workforce planning, and use data to improve resident outcomes while aligning with Newham's vision.
The role requires on-site attendance a minimum of 3 days per week, with a salary range (£56,058 - £59,298) per annum and a closing date of 11 October 2026.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
London
We are looking for a proven operational leader with significant experience managing high-volume, multi-channel contact centre services, strong…
Ipswich
Lead services that make a difference, every day.
Knowsley
Knowsley Metropolitan Borough Council is seeking an Assistant Team Manager to lead and develop the Health and Adult Social Care team.
London
Newham is a vibrant, ambitious and rapidly growing east London borough.
Hertfordshire
I am looking to recruit an exceptional operational leader to join my client as a Head of Contact Centre Operations on a fixed term contract.
Hemel Hempstead, Hertfordshire
Role: Head of Contact Centre Operations Location: Hemel Hempstead (office based) Salary: Up to £80,000 DOE + benefits Hours: 35 hours per week…
Explore: Customer Service Advisor jobs in London Customer Service Advisor jobs in the UK Specialist jobs in London
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.