Strategic Head of Customer Experience

City of Edinburgh Source: WhatJobs
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Be-Resourcing is partnering with a growing, service-led organisation to recruit a Customer Service Manager in Edinburgh who will shape the overall customer experience and drive strategic improvements. You will oversee initiatives across Commercial, Operations, Finance, Marketing and Systems to ensure a high-quality journey for customers.

This senior role focuses on defining experience standards, leading teams, and delivering governance to boost satisfaction, retention and operational performance

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Full job description from WhatJobs. Apply for this role →

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