Application Support Specialist

You'll support a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within an established ERP software solution, working as part of a growing Customer Success team. The mission is straightforward: give customers the support and services they need to get the most out of their ERP software.

What you'll do

• Support a growing customer base with technical and operational queries across a wide range of business processes
• Respond to system operation enquiries, document issues and work towards the optimal solution
• Use creative thinking and problem-solving to resolve technical scenarios
• Work across multiple ERP modules and integrated business systems

What we're looking for

You’ll need at least one of the following:

• Day-to-day working knowledge of Accounting, ERP or Business Management software
• A degree or third-level qualification in Computer Science, Accounting or Business
• Good knowledge of financial and management reporting, or strong financial acumen

Alongside:

• A systematic approach to problem solving and strong analytical skills
• Initiative, with the ability to work independently or as part of a team
• Excellent communication skills and a friendly, empathetic manner
• Ability to work under pressure and manage the customer experience
• Strong written and verbal communication, with the ability to translate business requirements into technical information

Nice to have (training provided)

FTP/SFTP, SSL certificates, REST API, SOAP, SoapUI, Postman, Excel and CSV files · third-party integrations, EDI, logistics, warehouse management, CRM, e-commerce, business intelligence · hands-on experience with accounting or ERP software · financial and management reporting knowledge

• Pension contribution
• Exercise reimbursement — gym or club membership
• 25 days paid leave plus statutory bank holidays
• Active social calendar — summer BBQs, golf outings, charity hikes and more

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