Ecommerce Integration Manager

Help Shape Seamless Digital Experiences for Customers Across Europe

Are you passionate about technology , customer experience , and solving problems collaboratively? We're looking for an Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions , helping to deliver smooth integrations , improved efficiency, and an exceptional customer experience.

Working closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions.

We're not here to sell you a job. We're here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.

If you're passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.

Why You'll Love Working Here

Here's a list of some of our perks but what really sets us apart is the way we work together. We're big on trust, transparency, and making space for moments that matter.

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave
• \"Moments that matter\" paid time off (yes, even for your pet's birthday)
• Four Business Resource Groups supporting inclusion and belonging.
• Sustainability - we're building a greener future. We've reduced energy consumption in our UK offices by 19.2% year-on-year - it's not just a goal, it's a commitment.
• A culture that values every voice and celebrates diverse perspectives.
• These values drive everything we do, they're not just posters on the wall:
• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.

We're proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

What You'll Be Doing

• Support customer integrations and transitioning from manual or legacy processes to electronic platforms and digital solutions.
• Configure, test, and validate customer integrations, including EDI, API, XML, and web portal solutions.
• Work closely with IT, operations, and commercial teams to coordinate integration projects and timelines.
• Troubleshoot technical and process-related issues during implementation and rollout phases.
• Deliver customer training and support sessions to encourage successful adoption of electronic solutions.
• Provide technical support and act as a key point of contact for integration-related queries.
• Create and maintain technical documentation, interface specifications, and customer configuration guides.
• Support continuous improvement initiatives across digital and e-commerce platforms.
• Undertake additional project and operational activities as required.
• This is not a people management position.

What You'll Bring

• Previous experience in a customer integration, e-commerce, technical support, or systems-related role.
• Understanding of electronic integration technologies such as EDI, API, XML, or similar data exchange solutions.
• Strong problem-solving and analytical skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong customer focus with a commitment to delivering exceptional service.
• Ability to manage multiple priorities and work effectively with cross-functional teams.
• High attention to detail and a proactive approach to continuous improvement.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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