Support Developer

Description

At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world. For Ashurst Perkins Coie, innovation is our tradition.

Description

At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world. For Ashurst Perkins Coie, innovation is our tradition.

What makes Ashurst Perkins Coie a great place to work?

• Flexible work options - part-time, working from home and additional leave
• Health and wellbeing benefits, gym membership, and discounted corporate health plans
• Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs

The Opportunity:

You will be a Support Developer within Ashurst Perkins Coie Labs, part of Advance Digital, working in cross-functional agile teams to design, build and support client-facing and internal digital solutions. The role includes a mix of day-to-day application support and development, and you will be encouraged to look for opportunities to automate and reduce the support overhead.

Key responsibilities of the role include:

• Providing application support for our key platforms and related business systems, including triaging incidents and service requests, investigating issues, and escalating complex items with clear context.
• Monitoring application performance, integration health, data quality and recurring issues, using logs, alerts and user feedback to support troubleshooting and identify improvement opportunities.
• Designing, developing and implementing custom applications using Power Apps, Power Automate and Power BI.
• Working closely with product managers, designers and stakeholders to translate requirements into technical solutions, and contributing to user documentation, training sessions and knowledge sharing.
• Improving and maintaining solutions so they are scalable, maintainable and deployable, applying good engineering practices including testing, documentation and code reviews.

This is a full-time, permanent role based in our Glasgow office with hybrid working.

More information can be found in the job description attached to the role on our careers site

About you:

The successful candidate will have:

• A background in Software Engineering, Computer Science or IT, or equivalent practical experience.
• A minimum of 1-2 years of experience in a product support function, with demonstrable experience supporting business applications, including triaging user issues, investigating incidents, documenting fixes, and escalating complex issues with clear context.
• Confident coding ability in at least one programming language, with a willingness to learn our stack (.NET, TypeScript, Python, Power Platform and Azure) if not already familiar with it.
• Evidence they can deliver, whether through projects, placement/internship work, a GitHub profile/portfolio, or other work they can walk us through clearly.

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