Real-Time Workforce Planner: Scheduling & Workflow

Source: WhatJobs
See advert for pay

J.P. Morgan is seeking a Workforce Planning Analyst to support real-time, scheduling, and workflow management within a high-volume contact centre environment.

The role focuses on intraday service protection, schedule builds, and cross-functional coordination to ensure timely, efficient operations. The position requires experience in real-time management, strong data analysis, and proficient use of Microsoft Office.

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